Assistant Manager- Le Creuset

Le Creuset at Battersea Power station is currently recruiting for an Assistant Store Manager.

Who we are:
Our French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other to connect every cook with personal stories and our rich legacy of food lovers to a lifestyle that inspires.
Building beautiful products of the best quality that bring joy to people’s lives for generations. We want to ensure that the heart of every home beats from the kitchen. Through our values of PASSION, INTEGRITY, INNOVATION & EXCELLENCE, & TEAMWORK we make Le Creuset a great place to work, celebrating our rich diversity of 22 countries & cultures across EMEA.

Main purpose of the role:

• Provide support to the Store Manager in all aspects of store management and act as the manager in their absence.
• Assist the Store Manager in leading, motivating and managing the store team to achieve sales and service goals.
• Manage daily store operations, including opening and closing procedures, cash handling and maintaining store cleanliness.
• Ensure high standards of customer service are maintained, addressing customer inquiries and resolving issues promptly.
• Monitor and drive sales performance, implementing strategies to meet and exceed targets.
• Maintain a thorough understanding of our product range and stay updated on new arrivals and promotions.
• Ensure the store is well-stocked, organized, clean and tidy by undertaking all housekeeping duties.
• Oversee stock levels, conduct regular inventory checks and manage stock replenishment.
• Process transactions accurately and efficiently using the point-of-sale system. Cash up in accordance with company policy and procedures.

Skills & Qualifications

• Strong communication and interpersonal skills.
• Passion for cooking and familiarity with cookware products.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Previous experience in a retail supervisory or management role, preferably in a premium brand environment.
• Strong leadership and team management skills.
• Proven track record of achieving sales targets and driving sales performance.
• Proficiency in using point-of-sale systems and retail management software.
• Must be capable of lifting objects that weigh 25-29 pounds (continuous heavy lifting due to cast iron products)

This role requires you to be a minimum of 18 years old due to the additional responsibilities involved (i.e. opening/closing the store, safeguarding of keys, occasional lone working, call outs for an alarm activation; if the Store Manager was unavailable). Able to work retail trading hours (usual retail trading hours are from Monday to Sunday with occasional late evenings and bank holidays)