Deputy Manager – Monobrands (Watches of Switzerland)
We’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
As a Deputy Manager you will be an inspirational and motivational member of the team who will assist the General Manager to ensure that operating processes and procedures are maintained and continually improved providing a streamlined, client orientated service. You will lead, motivate, and develop the team, be strategic and change orientated and drive this in a consistent manner across your boutique. A role model in the boutique you will have an impressive record of business development and with excellent people skills you will help to drive the business forward, sharing your passion about our fantastic products.
Supporting the General Manager in the day to day running of the boutique, providing a link Support, Retail Operations, and our clients. You will be accountable for delivery in the following areas: • Leading and motivating the boutique team to increase sales and ensure efficiency whilst creating a luxury sales environment
• Reviewing sales figures and putting forward recommendations to drive the business forward • Competitor analysis • Clienteling, event management and networking • Driving a high level of exceptional service • Assisting with recruitment, performance management and training • Conducting appraisals and performance reviews alongside the Boutique Manager • Continuous development of colleagues • Communication of business initiatives • Adhering to policies and procedures at all times • Ad hoc duties as and when required
Essential Experience & Attributes
• Proven record of delivery in a retail environment • Previous retail management experience • Experienced in motivating and developing a high performing team • People, sales and client focused • Excellent commercial awareness • Clienteling / event management • Networking • Managing and delivering operating costs and identifying suitable efficiency improvements • Exceptional communication skills and interpersonal skills • IT literate • A positive “can do” attitude • Pride in being personable and approachable always willing to help others • Practical and organised • Sharing knowledge and skills • Keeping abreast of company knowledge to enable you to excel in day-to-day work. • Team Player
Desirable Experience & Attributes
Jewellery and watch product knowledge • Experience of working in a luxury sales environment • Experience of using CRM software
Living by our values of
• We earn trust and confidence • We treat everyone with respect • We care for our communities • We protect our planet • We advocate for our industry • We do the right thing, always