ECOM Operations Associate – Reformation

Retail | Full Time

Being naked is the #1 most sustainable option. We’re #2.

Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it.

We’re a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

The Role:

The E-commerce Operations Associate plays a vital role in supporting the daily operations of the online retail business. This position is responsible for processing orders, managing inventory accuracy, assisting with returns and customer service coordination, and ensuring seamless backend support to deliver an exceptional customer experience.

 

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

  • Support the operational efforts required to achieve store goals
  • Maintain seamless store operational procedures
  • Consistently use and understand processes and procedures to track in store inventory accurately
  • Track, receive and process all inbound inventory shipments
  • Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing
  • Communicate with customer service to help resolve order-related issues.
  • Contribute to Loss Prevention in all areas of the business.
  • Uphold time and attendance policy.
  • Bring an ambitious and passionate attitude to work daily
  • Understand the core values and culture of Reformation and reflect these in all efforts.
  • Maintain and uphold a professional, healthy, and productive work environment. 

What you’ll bring:

  • 1+ years relevant experience in a fast­paced, creative service environment
  • Familiarity with the user functionality of desktop, mobile, tablet and digital technologies
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced setting.
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities 
  • Driven approach to take on new challenges with the self-motivation for your work and career 

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly rate will be 13.00 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

  • Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
  • We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
  • We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
  • We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
  • You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
  • We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
  • We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!