Front of House/ Customer Experience – One City

FRONT OF HOUSE / CUSTOMER EXPERIENCE 

Location: Battersea Power Station 

Pay: £13 – £14/hr 

One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience. 

This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy. You’ll be a key part of the “live” environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision. 

KEY RESPONSIBILITIES 

The Member Experience 

First Impressions: Deliver every first-timer greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming. 

Instant Communication: Ensure member feedback and on-site queries are dealt with instantly. 

Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition. 

Atmosphere & Energy 

Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close. 

Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement. 

Operational Excellence 

Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks. 

Shift Support: Assist with opening/closing procedures, making sure the studio is always “performance-ready.” 

Tech Readiness: Ensure all studio equipment and tech are ready for action before every session. 

What we’re looking for: 

Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift. 

Atmosphere Driven: You understand how to influence the energy of a room. 

Organised: You enjoy the logistics of a busy floor and juggling multiple tasks. 

Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio. 

THE LOGISTICS 

Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm. 

Weekend Energy: We’re open 7 days a week, so regular weekend work is required. 

WHY ONE CITY? 

Competitive Pay: £13 – £14/hr. 

UNLIMITED One City classes (Run City & Cycle City). 

Clear Progression: A direct path for those looking to move into Studio Lead and beyond. 

HOW TO JOIN ONE CITY 

 Alongside your CV, please send us a few lines video telling us: 

“What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?”