Residential Property Manager (BPSEM)

Property Management | Full Time

Residential Property Manager
Reports To: Estates Director
Department/Area: Customer Care & Development
Direct Reports: N/A
Salary pa:
Type: Full-time – Permanent
Hours: Monday to Friday, 9am to 5pm (1-day WFH a week)
Location: BPS Offices

PRIMARY PURPOSE
The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large-scale mixed-use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings.
This is a client-side position requiring strong stakeholder management, legal awareness and hands-on operational delivery. Key

KEY RESPONSIBILITIES

Property & Portfolio Management

  • Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction
  • Implement asset management strategies to protect and enhance value
  • Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs
  • Conduct regular site inspections to ensure compliance with health, safety and operational
  • Standards

Lease Management & Compliance

  • Interpret and support residential leases, tenancy agreements and associated documentation
  • Advise internal stakeholders on lease obligations, covenants and landlord responsibilities
  • Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations)
  • Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable)

Legal, Disputes & Tribunal Management

  • Lead on residential disputes including breaches of lease, arrears, anti-social behaviour and service charge challenges
  • Prepare and manage cases for tribunal proceedings (e.g. First-tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination
  • Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution
  • Manage forfeiture processes, possession proceedings and enforcement of covenants where required
  • Maintain detailed documentation to support legal proceedings and ensure audit compliance

Financial Management

  • Oversee residential budgets, service charge expenditure and financial performance of the portfolio
  • Monitor arrears and implement recovery strategies in conjunction with the managing agents
  • Review and approve major expenditure and ensure value for money
  • Support long-term financial planning (e.g. reserve funds, capital works programmes)

Stakeholder Management

  • Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and the managing agents
  • Handle escalated resident complaints and sensitive issues professionally and efficiently
  • Provide clear reporting to senior leadership on operational, legal and financial performance
  • Build strong relationships to support community engagement and reputation management

Health, Safety & Compliance

  • Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements
  • Oversee risk assessments, audits and remedial actions
  • Ensure managing agents and contractors operate in line with regulatory and company standards
  • Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements

SKILLS AND EXPERIENCE

Essential

  • Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting)
  • Strong working knowledge of residential leases, service charges and landlord/tenant legislation
  • Proven experience handling tribunal cases, legal disputes and enforcement actions
  • Ability to interpret legal documents and liaise effectively with legal advisors
  • Excellent stakeholder management and negotiation skills
  • Strong financial literacy relating to service charges and property budgets

Desirable

  • Professional qualification (e.g. IRPM, ARMA, RICS or equivalent)
  • Experience working within large-scale developments
  • Knowledge of building safety legislation (e.g. Building Safety Act where applicable)

COMPETENCIES

  • Commercially minded with strong risk awareness
  • Detail-oriented with excellent documentation and case preparation skills
  • Resilient and confident in managing complex or contentious situations
  • Strong organisational and prioritisation abilities
  • High level of professionalism when dealing with residents and stakeholders

KEY INTERFACES

  • Asset Management Team
  • Legal Counsel / External Lawyers
  • Managing Agents
  • Residents & Leaseholders
  • Finance Team

SUCCESS MEASURES

  • Effective resolution of disputes and tribunal outcomes
  • Compliance with legal and regulatory requirements
  • Strong financial performance (service charge and arrears control)
  • High resident satisfaction and retention
  • Efficient management of managing agents

BEHAVIOURS:
Essential

  • Shares and continually demonstrates BPS’s company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
  • Reliable, punctual and organised.
  • Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused.
  • Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.

BENEFITS INCLUDE:

  • Private Healthcare
  • Enhanced Pension – 10% Employer Contribution
  • Life Assurance – x4 annual salary
  • Holiday: 25 days per year, plus bank holidays (additional day for each yrs service, capped at 3)
  • Sports and social activities throughout the year
  • Employee Discounts via The Retail Power Club app
  • Employee Bonus Scheme

Reasonable adjustments are regularly offered to job applicants and used to make interview processes more accessible.