OCS are recruiting Security Officers at London Battersea Power Station

Full Time – 12 hour shifts
Salary - £13.44 per hour             

Job Description

 
The role holder will develop operational excellence and best practice; optimizing our service and value offering to customers to achieve performance targets. You will bring innovation and ensure a high-performance culture within your remit. This is an active and visible role requiring strong communication competence in addition to procedural knowledge and adherence. Client, occupier & service provider interaction is significant and excellent relationship management skills are required.
 
Role and Responsibilities:
 
The Security Officer is responsible for the security, safety and welfare of building/estate inhabitants and visitors. The Security Officer will protect the assets in the building by maintaining a vigilant, pro-active security presence to minimize security risks to people and property.  They will need to be able to spend reasonable periods of time during a 12-hour shift both on patrol and standing on post.
 

• Ensure full understanding of the emergency procedures.
• Ensure full understanding of the assignment instructions. 
• Ensure their post is correctly manned at the specified times. The includes being on post at the latest, the start time of your shift. 
• Ensure all equipment under their responsibility is serviceable and in good working order, escalating to the Supervisor if not. 
• Ensure all instructions, both written and verbal are adhered to. 
• Provide security escorts to all areas of the building as and when required. 
• Ensure a radio is always carried whilst on duty. 
• Report any issues immediately to your Supervisor, DSM or Manager.
• Conduct themselves in a professional manner always.
• Ensure SIA licence is always on your person and on display.
• Control all aspects of access and egress to the building.
• Ensure those who should not be granted access to the building are professionally and politely prevented from gaining access or escorted from the building.
• Provide visitors to the building with helpful advice, guidance and information. And if not able to do so, direct to the correct personnel who can assist. 
• Complete internal and external patrols as instructed.
• Assist in all types of evacuations and emergency incidents that may occur.
• Respond to these in a calm and professional manner. Actively provide information to any emergency services when requested to do so. 
• Report security or safety issues to your supervisor or Manager immediately.
• Deal with conflict in an appropriate and confident manner, if required.
• Assist Supervisors in producing incident reports. 
• Carry out ID checks in line with instructions issued. 
• Carry out searches of areas and persons in accordance with assignment instructions.
• Be vigilant to the Health & Safety risks.
• Follow all reasonable requests for the Supervisor, Manager or any member of the Management team. 
• Ensure you are immaculately presented, in accordance with company regulations and client expectations.

 Security Officer
    

Strategic

• Assisting the Supervisors & Manager of creating & maintaining a Security strategy that meets the client’s expectations and company vision.
• This role will require significant interaction with clients, occupiers and fellow service providers. As well as interaction with external clients and stakeholders.  
• Ensure that the building’s ‘One Team’ ethos is being pioneered throughout.

People & Processes

• Not Applicable

Training

• Undertake all training courses/modules requested. Such as emergency first aid.
• Provide first aid services (if qualified) to tenants, visitors, colleagues or members of the public.
• Assist in the induction and training of new team members.

Reporting

• Provide any security related reports, as requested by the Supervisors and/or Manager.  
• Completing additional reports for Security Manager and Client Health & Safety Executive when requested.

Person Specification

• Previous experience not essential. 
• Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
• Customer focused with a strong knowledge of customer service skills.
• Demonstrate a strong aptitude for multi-tasking.
• Strong communication and influencing skills.
• Excellent understanding of visitor management systems. 
• Excellent written and verbal communications.
• Previous experience of Microsoft Office.

Qualifications 

• SIA Licence (Door Supervisor/Security) – Essential  
• Emergency First Aid at Work – Desirable  
• Fire Marshal/Fire Warden qualified – Desirable  
• Customer Service Qualification – Desirable  
• Heath & Safety Qualification – Desirable